FREQUENTLY ASKED QUESTIONS


wHAT ARE YOUR SALES POLICIES?

Plase read out full Sales Policy here.

What is the currency for the store?

Prices are expressed in United States Dollars (USD).

do you have a minimun purchase?

Yes, minimun sale is $500.0 USD. Of course the store is wholesale oriented, therefore, the more you buy the more you save. Shipping cost is also reducted because is weight based only, not per item.

CAN I IMPORt FROM MEXICO?

Basically everyone can. However you must ensure the items you would like to bring to your country  doesn't  have any restrictions. The NAFTA (Free Trading Agreement on North America) allows duty free in all mexican products for USA & Canada.  Don't worry we will provide you the necessary paperwork. 

 

I don't know about importing, would you help me?

Yes of course, we are not genius but certanly we will provide all the help we can.

 

We are supported by UPS to review the neccesary paperwork for each country. If you have questions or in doubt, please contact us.

HOW soon will my order arrive?

You can calculate your total arriving by adding our processing time and shipping time.

- We usually requiere 1-2 days to process your order.

- Shipping time depends of the time of shipping you selected. (Ground service takes 6 working days)

how is the order proccesed?

Basically:

  1. You Submit your order.
  2. We recieved and proccess so we ensure we have everything phisically with us.
  3. If everything goes smooth, and if we clear the payment in full, the merchandise is send.
  4. All payments clear before 12:00 pm(CST -6:00) is send the same day.

The full proccess should take between 1-2 working days.

ARE TAXES INCLUDED?

No, but don't worry. International sales are not charged with local taxes.  However we strongly suggest our customers to provide a valid Federal TAX ID number to avoid local TAX.

what is the exchange/refund policy?

Unfortunatelly we don't accept any. We do try to keep out prices low, make association with parcel companies to make shipping cost competitive and of course even great discount per bulk purchase. And all this effort does not allow us to offer anything more. Please look at our full guide of Return Policy.

What are the payment options?

Well, you can pay in cash on store, Bank to Bank Wire Transfer, Credit and Debit cards through Paypal (credit card taxes 5%)